Refund Policy

At BioMyst Labs, customer satisfaction is important to us. Due to the nature of our products, this Refund Policy outlines when refunds or replacements may be issued.

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1. All Sales Are Final

Because our products are classified as research chemicals, all sales are final.
We cannot accept returns or exchanges for safety, contamination, and integrity reasons.

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2. Damaged, Incorrect, or Defective Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

We may request:

• Photos of the packaging and product
• Order number and proof of purchase

If approved, we will issue:

• A replacement (preferred), or
• Store credit

If we can't replace an item, we'll refund it to your original payment method.

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3. Lost, Stolen or Damaged Packages

If your package is lost by UPS, stolen, or arrives damaged, we will replace your order. Contact us within 7 days of the delivery date, or the expected delivery date, with your order number. We can't replace orders sent to an incorrect or incomplete address entered at checkout.

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4. Order Cancellation

You can cancel your order within 48 hours of placing it, as long as it hasn't shipped. Email support@biomystlabs.com with your name and order number. Once an order has shipped, it can't be canceled.

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5. Refund Timing

Refunds are available for canceled orders and for damaged, incorrect or lost items we can't replace. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card provider may take a few extra days to show the refund. All other sales are final.

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6. Contact for Refund Requests

📧 support@biomystlabs.com
Provide your name, order number, and a clear description of your issue.